Welcome to the 'EAAA'

1. Introduction


To cope with the rapid changing of the aviation market and increasing demand in the East Asia region, East Asia Airports Alliance (EAAA), a cooperative organization of leading airport operators from China, Japan and Korea was established in Jeju, Korea in December 2001.

EAAA members hold regular meetings at least once a year and may hold additional meetings if necessary. Twelve regular meetings have been successfully held in Narita, Shanghai, Incheon, Macau, Beijing, Haneda, Hong Kong, Incheon, Centrair, Guangzhou, Gimpo and Kansai respectively since 2002 to 2013. The 13th regular meeting will be held in Dalian in 2014.

Since its foundation, EAAA has actively worked together to improve air transport services and passenger service in the East Asia region through eager discussion of common problems associated with airport operations and management.

2. Discussion Items

The main items of discussion in EAAA have been as follows.

1) Combined websites among members
Links to members' airports have been set up in this introductory site so that passengers traveling between East Asian countries can easily obtain necessary information on the respective airports. The airport websites are being translated into 4 languages with mutual linguistic checks and advice offered between the airports.
2) Standardization of airport signage
Members discussed the standardization of pictograms and wording for the future expansion and renovation of passenger terminals based on the "EAAA Preference Pictograms and Glossary" that members compiled together.
3) Joint customer satisfaction campaign
Members exchanged ideas how to provide better service quality for passengers and decided to implement a joint CS campaign on the theme of "Feel the Asian Way" in July 2005.
4) Cost efficiency issue
Members shared ideas how to improve our cost efficiency and maximize revenues. Besides, to understand present conditions at each airport, a list of airport facilities - "Airport Facility Chart" was prepared.
5) Facilitating transfer flow
The EAAA member airports are experiencing an ever increasing role in facilitating the movement of transfer traffic especially among each other. As an alliance group, a homogenous approach to address the needs unique to this particular segment of passengers should be developed so that passengers do not need to re-orient themselves each time they transfer at a different airport.
Member airports exchanged views and sought clarifications on transfer passenger flow of respective airports at the 5th EAAA Meeting. The issue of potential synergetic joint ventures on flow facilitation among member airports was discussed.
Several proposals came up at the meeting which includes:
  • sought cooperation from airlines to provide in-flight transfer information (brochure or video) about destination airport.
  • devised an EAAA magazine giving integrated information about all EAAA airports transfer flow and be distributed among member airports.
6) Airport marketing promotion
In order to enhance total utilization of each airport for sustainable development by meeting customers’ expectation, members shared the best practices in every field of service facilitation at the airports.
7) Security (presidential meeting)
Executive of every member airport introduced their situation in security and exchanged opinion.
8) Universal Design
Members shared knowledge on universal design both in facilities and services. In order to inform customers of initiatives at EAAA member airports, they produced "Universal Design Facilities/Services Chart (PDF: 64KB)".
9) Environmental Activities
As the leaders of “Green Airports”, EAAA members undertake initiatives to raise environmental awareness.