Passenger Information Service Using iPads


Roving information staff in the passenger terminals have started using iPads to provide passenger information.

The iPads have access to the same information system used at ordinary information counters and can be used to provide prompt, on the spot information on the latest flight schedules and lost property, etc. while also making use of photos and maps when answering inquiries concerning airport shops and facilities.

Moreover, they also enable roving staff to use the multilingual speech translation application, VoiceTra, to offer assistance to customers from China and Korea in their own languages.


Service commenced Monday, 11 June 2012
Service area Terminals 1 and 2
Information provided Latest flight schedules
Train and bus schedules, transfer information
Lost property information
Information on hotels in Narita and Tokyo

* iPad is a trademark of Apple Inc.

*Using an iPad to provide information to a passenger