Protection of Personal Information

In the establishment and management of Narita International Airport, Narita International Airport Corporation (NAA) is entrusted with personal information from a large number of airport users and other personnel.
NAA believes that it is extremely important for the reputation of the company and its activity to ensure that this information is used only for the purpose for which it was intended and protected to ensure that it is not leaked or used to create distress or inconvenience.
In recognition of this, NAA has undertaken the following measures to ensure the protection of personal information.

Protection of Personal Information

  • Use solely for the purpose for which it is intended.
    NAA shall advise the purpose for which personal information is being used and shall use that information solely for that purpose.
    Use for any other purpose will only be after the agreement of that individual has been obtained.
    NAA will obtain the consent of the person concerned if personal information is to be provided to a third party, however, this may not be the case if NAA is required by law to provide that information.
  • Information will be handled securely.
    NAA undertakes to adopt measures to handle personal information securely by storage management, restricted access, restricted circulation and prevention of unauthorized external access, etc. to ensure the information is not leaked, lost or damaged.
    If the handling of personal information is entrusted to an external entity, that entity shall also be obligated to adopt appropriate measures to ensure the information is handled securely.
  • NAA shall provide training in the protection of personal information for its executives and employees.
    All executives and employees shall be provided with daily education and training to ensure they have a thorough understanding of the laws and regulations related to the protection of personal information and are familiar with handling security so that they are aware of its importance and are able to handle that information correctly.
  • Frank, honest answers will be provided in response to questions from the individual concerning their personal information.
    NAA undertakes to respond promptly and frankly to any request by an individual for notification, disclosure, amendment, etc. relating to the purpose for which their personal information is being used.

Disclosure in accordance with the Act on the Protection of Personal Information

Personal information held by NAA and the purposes for which it is used

NAA holds names, addresses, ages, dates of birth, sex, telephone numbers, fax numbers, email addresses, photographs and other types of personal information as shown in the following table.
Personal Information Use of Information
Received when airport users submit feedback, requests or inquiries at information counters, etc. Replies to feedback, etc. and other communication when necessary
Received in relation to NAA noise mitigation work (soundproofing subsidies, relocation, elimination of TV interference, etc.) Ensuring smooth, accurate completion of noise mitigation work
Received when issuing Narita Airport ID cards and when granting access to other designated airport areas and facilities Ensuring airport safety and public law and order so that the public can use the airport in confidence
Received when required in the process of establishing and managing the airport Ensuring safe, trouble-free airport establishment and management

Supply of personal information to third parties

The above-mentioned personal information may be provided to third parties in the following circumstances in the process of achieving the purpose for which that information is obtained.
(1)
Where the individual has given their prior consent
(2)
Where incoming feedback, request or inquiry requires a response a third party and the details are relayed to that party by NAA
(3)
For statistics processing where the individual is not identified (survey and analysis for service improvement)
(4)
Where required by law
(5)
Where required for the protection of individuals and property and it is not possible to gain consent from the individual concerned
(6)
When especially required for reasons of public health or children's welfare and it is not possible to gain consent from the individual concerned
(7)
When required for assistance from government organizations, regional entities or their agents in carrying out tasks specified by law and where obtaining the consent of the individual would present an obstacle

Inquiries

The address shown below may be used for requests by an individual concerning the use, disclosure, amendment or termination of use of their own information or to lodge a complaint or discuss the handling of that information.
When doing so, a health insurance card, driver’s license or passport must be presented for verification of identity.

Contact

Postcode: 282-8601
Address: NAA Bldg., Narita International Airport,
Narita City, Chiba Prefecture

Handling of Personal Information on this Website

Personal information on this website is handled as described below.
Please refer to the paragraphs, "Protection of Personal Information" and "Disclosure in Accordance with the Act on the Protection of Personal Information" for more information concerning the general handling of personal information by NAA.
Personal information received by NAA, including that information provided through this website, is handled as set out below in accordance with the two abovementioned paragraphs.

Personal information provided through this website

Personal information is provided under the following circumstances on this site for the purpose of improving services to customers.
  • Responses to surveys
  • Responses or inquiries concerning tenancy or advertising
  • Feedback, requests, inquiries
  • Registration for the Call for Tenders email service

Types of personal information

Under any of the circumstances described above, you may provide your name, address, age, date of birth, sex, telephone number, fax number, email address or other personal information.
That information can only be used within the scope required by NAA by its purpose and type of information.
Personal information will not be used for any other purpose.If personal information is to be used for any other purpose, it shall only be done with the consent of that person.

Carrying out safety measures

All steps will be taken in terms of organizational safety management, personal safety management, physical safety management and technical safety management to oversee the safety of personal information.

(LOGGING AND IP ADDRESSES)

NAA collects and uses the IP addresses (*1) and event logs (*2) of website users for system management and analysis of site use.
Information on our servers is not used to identify individuals nor is it used for any other purpose. However, in the event that NAA deems it necessary to maintain the integrity of the site if it has been interfered with or subject to unauthorized access, that information will be used to identify users.

The site does not use Cookies (*3).

(*1)
IP Address: An identification number automatically assigned to a user's computer when using a website.
(*2)
Log: Information collected on a web server when a user accesses a web site. This records the user’s access and activity on the site.
(*3)
Cookie: A file used by website providers to write and save temporary data to the user's computer through the browser.

Providing personal information to third parties

Personal information may be provided to third parties under the following circumstances in the process of achieving the purpose of that information.
(1)
When prior consent of the individual has been obtained
(2)
Where incoming feedback, request or inquiry requires a response a third party and the details are relayed to that party by NAA (information such as name, address, age, date of birth, sex, telephone number, fax number, email address, and nature of feedback, request or inquiry, may be related by telephone, fax, email or post.
(3)
For statistics processing where the individual is not identified (survey and analysis for service improvement)
(4)
Where required by law
(5)
Where required for the protection of individuals and property and it is not possible to gain consent from the individual concerned
(6)
When especially required for reasons of public health or children's welfare and it is not possible to gain consent from the individual concerned
(7)
When required for assistance from government organizations, regional entities or their agents in carrying out tasks specified by law and where obtaining the consent of the individual would present an obstacle

Protection & management of personal information

NAA takes full responsibility for managing the personal information it receives and makes every effort to prevent disclosure.
This website also uses SSL (Secure Sockets Layer) encoding for security when receiving personal information to prevent leaks to third parties.
NAA may also entrust the handling of personal information received to an external entity for more efficient processing. In selecting this entity, only companies with approved handling procedures are accepted and these companies are under an obligation to maintain confidentiality, prohibit further distribution and manage information correctly to prevent leaks.

Handling of personal information on linked sites

NAA accepts no responsibility for the handling of personal information on other websites lined to this one.

Adherence to laws and regulations, etc.

The company will adhere to the provisions all laws governing the protection of personal information, government directions and industry guidelines.

Ongoing improvements to personal information management

The company continually strives to improve its personal information management.