Welcome to the 'EAAA'
To meet both the expectations for ever changing and diversifying air travel services and for the needs in airport management and operations at the rapidly travel demand growing East Asia region, in December 2001, major airports in Japan, China and Korea established an cooperative organization East Asia Airport Alliance (EAAA).
EAAA members meet annually and may hold additional meeting if necessary.
Since its foundation, EAAA member airports has actively discussed together to find ways to improve airport operation and managements.
2. Discussion Items
Since its foundation, EAAA member airports have been working together on following topics.
- (1) Combined websites among members
- Links to members' airports have been set up in this introductory site so that passengers traveling between East Asian countries can easily obtain necessary information on the respective airports. The airport websites are being translated into 4 languages with mutual linguistic checks and advice offered between the airports.
- (2) Standardization of airport signage
- Members discussed the standardization of pictograms and wording for the future expansion and renovation of passenger terminals based on the "EAAA Preference Pictograms and Glossary" that members compiled together.
- (3) Joint customer satisfaction campaign
- Members exchanged ideas how to provide better service quality for passengers and decided to implement a joint CS campaign on the theme of "Feel the Asian Way" in July 2005.
- (4) Cost efficiency issue
- Members shared ideas how to improve our cost efficiency and maximize revenues. Besides, to understand present conditions at each airport, a list of airport facilities - "Airport Facility Chart" was prepared.
- (5) Facilitating transfer flow
The EAAA member airports are experiencing an ever increasing role in facilitating the movement of transfer traffic especially among each other. As an alliance group, a homogenous approach to address the needs unique to this particular segment of passengers should be developed so that passengers do not need to re-orient themselves each time they transfer at a different airport.
Member airports exchanged views and sought clarifications on transfer passenger flow of respective airports at the 5th EAAA Meeting. The issue of potential synergetic joint ventures on flow facilitation among member airports was discussed.
Several proposals came up at the meeting which includes:
- sought cooperation from airlines to provide in-flight transfer information (brochure or video) about destination airport.
- devised an EAAA magazine giving integrated information about all EAAA airports transfer flow and be distributed among member airports.
- (6) Airport marketing promotion
- In order to enhance total utilization of each airport for sustainable development by meeting customers’ expectation, members shared the best practices in every field of service facilitation at the airports.
- (7) Security (presidential meeting)
- Executive of every member airport introduced their situation in security and exchanged opinion.
- (8) Universal Design
- Members shared knowledge on universal design both in facilities and services. In order to inform customers of initiatives at EAAA member airports, they produced "Universal Design Facilities/Services Chart (PDF: 64KB)".
- (9) Environmental Activities
- As the leaders of “Green Airports”, EAAA members undertake initiatives to raise environmental awareness.